Refund &Cancellation Policy

When you place a food order through restOS, the restaurant begins preparing your order shortly after payment. Once an order is accepted and preparation has begun, we generally cannot offer a refund simply because you changed your mind.

However, we want every customer to have a reliable experience. If you encounter a genuine problem with your order, please contact us so we can help investigate.

Event tickets purchased through restOS are generally non-refundable once issued, as seats are reserved and capacity is limited. The following exceptions may apply:

• Event cancelled by the organiser. If the event is cancelled and not rescheduled, a full refund will be issued automatically to your original payment method.
• Event significantly changed. If the date, venue, or format changes materially after your purchase, you may request a refund within 7 days of the change notification.
• Duplicate booking. If you were charged twice for the same event due to a technical error, we will refund the duplicate charge.

Individual event pages may specify additional cancellation terms set by the organiser. Those terms take precedence where stated.

For physical or digital retail products purchased through an outlet's online store, the following applies:

• Defective or damaged item. If a product arrives damaged or is materially different from its description, contact us within 48 hours of receipt with photos. We will arrange a replacement or refund.
• Item not received. If your order was marked as dispatched but not received within the expected timeframe, we will investigate and issue a refund or replacement if confirmed lost.
• Change of mind. Unopened items in original packaging may be eligible for a return within 7 days of delivery, subject to the outlet's specific return policy. Return shipping costs are borne by the customer unless the item was faulty.

Perishable goods, custom-made items, and digital downloads are non-refundable unless faulty.

Table reservations on restOS are typically free to make. Where a deposit or prepayment is required, the following terms apply:

• Cancellation within the allowed window. If you cancel before the outlet's stated cancellation deadline, your deposit will be refunded in full to your original payment method.
• Late cancellation or no-show. Deposits may be forfeited if you cancel after the deadline or do not arrive. The specific cutoff is shown at the time of booking.
• Outlet-initiated cancellation. If the outlet cancels or significantly changes your booking, you will receive a full refund of any deposit paid.

Accommodation bookings made through restOS are subject to the cancellation policy displayed at the time of booking. In general:

• Free cancellation period. If the listing offers free cancellation, a full refund will be issued if you cancel before the deadline shown.
• Non-refundable rate. Bookings made at a non-refundable rate are not eligible for a refund on cancellation.
• Property-initiated cancellation. If the property cancels your confirmed booking, you will receive a full refund.
• Early check-out. Unused nights due to early departure are generally non-refundable unless the property agrees otherwise.

Travel experiences (transfers, tours, packages, and similar) booked through restOSfollow the cancellation terms set by the provider. General principles:

• Cancellation within the free window. A full refund applies if you cancel before the provider's stated free-cancellation cutoff.
• Cancellation after cutoff. A cancellation fee (up to 100%) may apply depending on how close to the departure or experience date you cancel.
• Provider-cancelled experience. If the provider cancels the booking, you are entitled to a full refund.

Service bookings (spa, grooming, repair, or similar professional services) paid throughrestOS are subject to the provider's cancellation policy shown at booking. Typically:

• Cancellation with sufficient notice. Cancellations made before the stated notice period are refunded in full.
• Late cancellation or no-show. A cancellation or no-show fee may be charged. The provider's specific notice requirement is shown on the booking page.
• Service not rendered. If the provider fails to deliver the booked service, you are entitled to a full refund.

Customer-facing memberships (loyalty plans, access passes, and similar programmes) purchased through restOS are generally non-refundable once activated. The following exceptions may apply:

• Cooling-off period. If applicable law in your jurisdiction grants a statutory cooling-off right, you may cancel within that period for a full refund.
• Billing error. If you were charged incorrectly (wrong amount or duplicate charge), we will issue a correction.
• Programme discontinued. If the brand discontinues the membership programme before your term ends, a pro-rated refund for the unused period will be issued.

Subject to our review and applicable law, we may consider a full or partial refund in situations such as:

• Order not fulfilled. You completed payment but the restaurant did not prepare or deliver your order, and the issue cannot be resolved within a reasonable time.
• Wrong or missing items. Your order was delivered with items missing or clearly different from what was ordered.
• Duplicate payment. You were charged twice for the same order due to a technical error.
• Unauthorized payment. Your payment method was used without your permission. In these cases you should also contact your bank or payment provider.
• Food quality or safety issue. The food received was inedible, unsafe, or substantially misrepresented.

We generally do not provide refunds in the following situations:

• You placed the order and changed your mind after the restaurant accepted and began preparing it.
• You provided an incorrect delivery address or were unavailable to receive the order.
• You ordered the wrong item but it was prepared correctly as described on the menu.
• Dissatisfaction with food taste or personal preference, where the item matched its menu description.
• You violated our Terms or attempted to abuse the refund process.

If you believe you are eligible for a refund or need help with an order or purchase, please contact our support team as soon as possible with:

• Your account email address;
• The order ID or subscription name and date;
• The payment reference or transaction ID (if available);
• A short description of the issue and any relevant photos or screenshots.

You can reach us via the Contact page. We typically respond within 1–2 business days.